Privacy Policy

Effective date: 8 November 2026

Who we are

Freelance Electronics CC (“Freelance Electronics”, “we”, “us”) installs and supports security systems in Cape Town and across the Western Cape. We are the responsible party for the personal information described in this policy, as defined in the Protection of Personal Information Act 4 of 2013 (POPIA).

• Address: 58 Denver Rd (cnr Denver and Lawson Rd), Rondebosch East, 7780, Cape Town
• Email: admin@freelanceelectronics.com
• Phone and WhatsApp: +27 73 466 1316

What personal information we collect

• Contact details you give us through our website forms, by email, phone or WhatsApp, such as your name, email address, phone number and the service you are interested in.
• Information about your property and security needs that you share for an assessment or quote, such as your address, site layout and the systems you already have.
• Information we need to install, maintain and support your systems, such as user lists, access codes and app or device log-in details that you choose to share with us.
• Basic technical information when you visit our website, such as your IP address, browser type and the pages you visit, collected by our hosting provider and through cookies.

Biometric and access control data

When we install biometric (fingerprint) or RFID access control, fingerprint templates and access records are stored on your own system, not on our website. As the system owner, you are the responsible party for that information. We only access it when you ask us to set up, maintain or support the system, and we treat it as confidential.

CCTV footage

CCTV systems we install record to equipment that you own and control. We only view footage when you ask us to, for example to position cameras or to help with a fault. We recommend that you put up signs to let people know that CCTV is in use.

Why we use your information

• To respond to your enquiry and arrange a free on-site assessment.
• To prepare quotes, carry out installations and provide after-sales support.
• To keep records of the work we have done for you, for warranty, legal and accounting purposes.
• To send you service reminders or information about our services, if you have agreed to this or are an existing client. You can opt out at any time.
• To keep our website secure and working properly.

We only collect what we need for these purposes. We process personal information lawfully under POPIA: with your consent, to carry out a contract with you, to comply with the law, or for our legitimate interests.

Who we share it with

We do not sell your personal information. We only share it when we need to:

• with service providers who help us run our business, such as our website host, email provider and accounting software, who must keep it confidential;
• with the manufacturer or supplier of your equipment, for warranty claims;
• with an armed response or monitoring company, but only if you ask us to connect your system to one;
• when the law requires us to.

Information sent outside South Africa

Some of our service providers, such as our email and website hosting providers, may store information on servers outside South Africa. When this happens, we make sure the information is protected by laws or agreements that give a level of protection similar to POPIA, as required by section 72 of POPIA.

How long we keep it

We keep personal information only for as long as we need it for the purposes above, or for as long as the law requires (for example, tax records must be kept for five years). After that, we delete or destroy it securely.

How we protect it

We take reasonable technical and organisational measures to protect your personal information against loss, damage and unauthorised access, including access controls on our systems and limiting access to staff who need it. If we believe your information has been accessed by someone without permission, we will notify you and the Information Regulator as POPIA requires.

Cookies

Our website uses cookies that it needs to work properly. If we add analytics or marketing cookies, we will update this policy and, where required, ask for your consent first. You can block or delete cookies in your browser settings.

Your rights

Under POPIA you have the right to:

• ask whether we hold personal information about you, and request a copy of it;
• ask us to correct or delete information that is inaccurate, out of date or no longer needed;
• object to us processing your information, including for direct marketing;
• withdraw your consent at any time, where we rely on your consent;
• lodge a complaint with the Information Regulator.

To make a request, email admin@freelanceelectronics.com. We may ask you to confirm your identity before we act on your request.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so that we can try to resolve it. You may also lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.

Information Officer

Our Information Officer can be contacted at admin@freelanceelectronics.com or +27 73 466 1316.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it took effect.