Ticket machines were jamming 3-4 times a week. Queues are spilling onto the main road. Staff were late because they shared the same bottleneck as visitors.
The parking attendant spent the shift clearing jams and settling disputes. Zero time for actual security.
Management already knew about the revenue leak. Visitors were sharing paper tickets to dodge separate session fees.
One broken entry point was draining staff time, blocking access, and losing money daily.
Dedicated staff lane. LPR cameras. No tickets.
We replaced the ticket machines with licence plate recognition, eliminating jams entirely. Staff vehicles get automatic priority access through a separate lane. Visitors enter and exit without touching a machine.
Shared tickets became impossible. The system ties each session to a plate, not a paper slip. Revenue leakage stopped on day one.
The attendant went back to doing security work. The queues disappeared. Management got a dashboard showing every entry, exit, and unpaid session in real time.
One infrastructure change fixed four problems at once.
